Contact & Grievance Redressal

A question about your order, fit or a little detail? Get in touch.

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Send us a note.

Customer support

Email: support@klovi.in
Phone: +91 92179 90111 — Monday to Friday, 9:00 AM to 5:00 PM IST
WhatsApp: +91 92179 90111 — Monday to Sunday, 6:00 AM to 9:00 PM IST
Instagram: @klovi.in

We reply to emails and WhatsApp messages within one working day.

Business details

Legal name: Harv Enterprises (Sole Proprietorship)
Principal place of business: 53, Mankrola, Gurugram, Haryana – 122505, India
GSTIN: 06BIFPH5086P1ZQ
Website: www.klovi.in

Grievance Redressal Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Vikram Sehrawat
Designation: Co-Founder
Email: grievance@klovi.in
Phone: +91 96501 63306
Address: 53, Mankrola, Gurugram, Haryana – 122505, India

How we handle complaints

  1. Write to grievance@klovi.in with your order number and the details of your complaint.
  2. We acknowledge every complaint within 48 hours and give you a ticket number and a copy of your complaint as recorded.
  3. We resolve complaints within one month of receipt.
  4. If you are not satisfied, you may approach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Important notice

The only official contact numbers for KLOVI are those listed above. We never ask for UPI PINs, OTPs, card details or payments to personal accounts. If someone contacts you claiming to be from KLOVI using any other number, please report it to support@klovi.in.