Refund policy

Effective date: 28 September 2026

Every KLOVI piece is checked before dispatch. Please read this policy before ordering.

Tag condition (applies to all returns and exchanges)

Every KLOVI garment ships with a KLOVI security tag. The tag must be attached, intact and unbroken for any return or exchange, including defect claims. Once the tag is removed or broken, the item is final sale and cannot be returned or exchanged for any reason.

Please inspect your garment and try it on over your own clothing before removing the tag.

What we accept

1. Defective, damaged or wrong items — full refund or replacement

If your order arrives with a manufacturing defect, damage in transit, or is not the item you ordered, write to support@klovi.in within 48 hours of delivery with your order number and clear photos of the issue, the garment, the intact security tag and the packaging. Once we confirm, you choose a replacement or a full refund. Reverse pickup is free.

2. Size exchange — one per order

If the size does not fit, request an exchange within 7 days of delivery. Pickup and re-delivery are free. The garment must be unworn, unwashed, in its original packaging, with the KLOVI security tag and all original tags still attached and unbroken. Exchanges are subject to stock in the size you want; if it is not available, we issue a full refund.

What we do not accept

We do not accept returns for change of mind, or because the colour, style or fit is not to your taste. Items are also not eligible if the KLOVI security tag has been removed, broken or is missing, or if the garment has been worn, washed or altered, damaged after delivery, or returned without its original tags and packaging.

Refunds

• Refunds are issued to the original payment method used for the order.
• For Partial COD orders, we refund the 30% advance paid online and the balance paid on delivery to your original payment method or UPI/bank account.
• The ₹30 handling charge is refunded whenever the return is due to a defect, damage or a wrong item sent by us.
• We initiate refunds once our courier partner confirms successful pickup of the item. Banks typically credit refunds within 5–7 working days after initiation.

Cancellations

You may cancel an order within 24 hours of placing it, provided it has not been dispatched. Email support@klovi.in or message us on WhatsApp. We refund the full amount paid, including any handling charge, to your original payment method. Orders cannot be cancelled after dispatch.

How to raise a request

1. Email support@klovi.in or WhatsApp +91 92179 90111 with your order number.
2. For defects, attach photos within 48 hours of delivery.
3. We confirm within one working day and arrange a free pickup.
4. Once picked up and checked, we process your replacement, exchange or refund.

Before you try it on: keep the KLOVI security tag attached. Try the garment over your own clothing. Once the tag is broken, the item is final sale.

If your complaint is not resolved to your satisfaction, contact our Grievance Officer at grievance@klovi.in. Details are on our Contact & Grievance page.