Shipping policy

At Klovi, we are committed to delivering your orders quickly, safely, and reliably. Our goal is to make your shopping experience as seamless as possible, from checkout to doorstep.

1. Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.

  • During peak seasons, sales, or new launches, processing may take up to 3 business days.

  • You will receive an email/SMS with tracking details once your order is shipped.

2. Shipping Timeline

  • Standard delivery time is 3–7 business days, depending on your location.

  • Metro cities generally receive orders faster (3–4 days), while non-metro and remote areas may take longer (5–7 days).

  • Delivery timelines are estimates and may be affected by logistics delays, strikes, or force majeure events.

3. Shipping Charges

  • Prepaid Orders → Free standard shipping across India.

  • COD Orders → May carry a small handling fee (displayed at checkout).

  • For express or priority shipping (where available), charges will be shown at checkout.

4. Tracking Your Order

  • Once shipped, you will receive a tracking ID via email/SMS.

  • You can track your order directly on our website/app or through the courier partner’s website.

  • If tracking updates are delayed, please allow 24 hours for systems to refresh.

5. Delivery Attempts

  • Our courier partners will attempt delivery up to 3 times at your provided address.

  • If undelivered after attempts, the package will be returned to Klovi. We will then contact you to reschedule, with additional shipping charges if applicable.

6. Address Accuracy

  • Customers are responsible for providing complete and accurate shipping details.

  • Klovi is not responsible for delays or failed deliveries due to incorrect addresses, incomplete contact numbers, or unavailability of the recipient.

7. International Shipping

  • Currently, Klovi ships only within India.

  • We are working on expanding to international destinations soon. Stay tuned for updates.

8. Shipping Delays

While we strive for timely delivery, certain delays may occur due to:

  • Weather conditions

  • Strikes or natural disasters

  • Operational issues with courier partners
    In such cases, we will keep you updated proactively.

9. Order Splits & Multiple Shipments

  • In rare cases, orders with multiple items may be shipped separately for faster delivery.

  • Customers will be notified if an order is split, and each shipment will have its own tracking ID.

10. Support for Shipping Issues

  • If your order is delayed beyond 10 business days, damaged in transit, or marked delivered but not received, please contact us at support@klovivault.com